266bet Privacy Policy

266bet is committed to handling your personal information with transparency, care, and respect. We collect only the data we genuinely need to operate the platform securely and in accordance with responsible gaming obligations. We do not sell your personal data to third parties, and we do not share it with unrelated commercial parties without your explicit consent.

This Policy applies to all personal data collected through the 266bet website, mobile interface, customer support channels, and any related communications. It should be read alongside the 266bet Terms and Conditions, which govern your use of the platform as a whole.

1.1 Registration Data

When you create a 266bet account, we collect your full legal name, date of birth, National Identity Document (NID) number, registered mobile number, and the mobile wallet or bank account details associated with your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account). This information is required to verify your identity, confirm your age eligibility (21+), and set up your account correctly.

1.2 Verification Documents

As part of our Know Your Customer (KYC) process, we may request a scan or photograph of your NID card, a recent selfie, and documentary evidence of your payment method. These documents are used solely for identity verification, fraud prevention, and responsible gaming compliance. They are stored in encrypted form and are not accessible to unauthorised personnel.

1.3 Transaction Data

We record all deposits, withdrawals, wagers, winnings, and bonus transactions associated with your account. Transaction records include the amount in Bangladeshi Taka (৳), the payment method used, the date and time (Bangladesh Standard Time, UTC+6), and the outcome of each transaction. This data is retained for account management, dispute resolution, and anti-money laundering (AML) compliance purposes.

1.4 Usage and Device Data

When you access the 266bet platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, session duration, pages viewed, and in-platform actions such as game launches and bet placements. This data helps us optimise platform performance, detect suspicious activity, and improve the user experience for Bangladesh players.

1.5 Communications Data

If you contact 266bet support — via live chat, email, or any other channel — we retain a record of that communication including its content, date, and outcome. This enables our support team to handle follow-up queries efficiently and provides an audit trail for dispute resolution.

1.6 Marketing Preferences

Where you have consented to receive marketing communications, we record that consent along with the date it was given and the channel through which it was provided (for example, SMS or on-platform notification). You may withdraw marketing consent at any time through your account settings, and we will honour that withdrawal within 48 hours.

• Account Administration We use your registration data to create, maintain, and close your account; to process your deposits and withdrawals; and to communicate important service updates to your registered mobile number.
• Identity Verification and KYC We process your NID details and verification documents to confirm that you are who you say you are, that you meet the 21+ age requirement, and that your payment method belongs to you.
• Platform Performance and Personalisation Usage and device data allows us to identify performance issues, tailor game recommendations, and present promotions that are relevant to your betting preferences and activity history.
• Financial Compliance Transaction data is processed to meet anti-money laundering (AML) obligations, to detect and prevent fraud, and to maintain accurate financial records for each player account.
• Responsible Gaming We monitor account activity to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may proactively contact you with information about responsible gaming tools such as deposit limits, session alerts, and self-exclusion.
• Marketing (with Consent Only) Where you have opted in, we use your contact details and activity data to send promotional offers, seasonal bonus alerts (including Eid, Pohela Boishakh, BPL season campaigns), and platform updates by SMS or on-platform notification. We do not send marketing emails from third parties.

3.1 Payment Processing Partners

To process your deposits and withdrawals, 266bet shares the minimum necessary transaction data with the relevant payment service provider — for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. These providers are bound by their own data protection obligations and may only use your data to complete the specific transaction requested.

3.2 Identity Verification Services

266bet may use third-party KYC verification services to cross-reference NID data during the account verification process. These providers operate under strict data processing agreements and are prohibited from retaining or using your data beyond the scope of the verification exercise.

3.3 Game Technology Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to facilitate game loading and result certification. These providers do not receive your name, NID, or payment details.

3.4 Legal and Regulatory Disclosure

266bet may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, or where 266bet reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, 266bet will disclose only the data specifically requested and will, where legally permitted, notify the affected player.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 266bet's business, player data may be transferred to the acquiring entity as part of that transaction. 266bet will notify registered players of any such transfer and the applicable privacy terms of the acquiring entity before the transfer takes effect.

4.1 Active Accounts

For as long as your 266bet account remains active, we retain all registration data, KYC documentation, transaction records, and communication history associated with your account. This data is necessary to provide uninterrupted service, to resolve disputes, and to comply with our AML and responsible gaming obligations.

4.2 Closed Accounts

Following account closure — whether voluntary or at 266bet's discretion — we retain your registration and transaction data for a minimum period of five years. This retention period is required to comply with financial record-keeping obligations and to handle any post-closure disputes or regulatory enquiries. KYC documents are retained for the same period in encrypted form. After the retention period expires, all personal data is securely and permanently deleted.

4.3 Inactive Accounts

An account is considered inactive if no login or financial transaction has occurred for a continuous period of 12 months. 266bet will send a notification to the registered mobile number before classifying an account as inactive. Inactive account data is retained under the same terms as active accounts but may be subject to a dormancy process in accordance with applicable regulations. Any balance held in an inactive account remains the property of the player and will be returned upon verified request.

4.4 Marketing Data

Marketing consent records and communication logs are retained for as long as the consent remains active, plus three years after withdrawal of consent. This retention is necessary to demonstrate compliance with consent obligations in the event of a query or complaint.

5.1 Right of Access

You have the right to request a copy of the personal data that 266bet holds about you. To submit a data access request, contact 266bet support in writing at [email protected] with the subject line "Data Access Request". 266bet will respond within 30 days of receiving your verified request.

5.2 Right to Rectification

If any personal data held by 266bet about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact details directly through your account settings. Corrections to NID data or date of birth require submission of supporting documentation and are processed by the 266bet compliance team.

5.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis for processing exists. Please note that erasure requests cannot be fulfilled where 266bet is required by law to retain the data — for example, transaction records subject to AML retention requirements. In such cases, 266bet will explain the specific retention obligation that applies.

5.4 Right to Withdraw Consent

Where 266bet processes your data on the basis of your consent — primarily for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, use the opt-out option in your account settings or contact 266bet support directly.

5.5 Right to Complain

If you believe that 266bet has not handled your personal data in accordance with this Policy, you have the right to raise a complaint. In the first instance, please contact 266bet's data compliance team at [email protected] with the subject line "Privacy Complaint". 266bet will acknowledge your complaint within five business days and aim to resolve it within 30 days.

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit — for example, your login session, your preferred language, or your last viewed game — so that you do not have to re-enter that information each time. 266bet uses cookies and similar tracking technologies (including local storage and session tokens) on the platform.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication tokens and security cookies. You cannot opt out of essential cookies while using the platform.
• Performance cookies: Collect anonymous data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data helps us improve platform reliability for Bangladesh users.
• Functionality cookies: Remember your preferences such as your last selected payment method or your responsible gaming settings, so that the platform feels personalised each time you log in.
• Analytics cookies: Help us understand aggregate usage patterns across the 266bet platform. Data collected by analytics cookies does not identify individual players.

6.3 Managing Cookies

You may control non-essential cookies through your device's browser settings. Please be aware that disabling certain cookies may affect the functionality of the 266bet platform. Disabling essential cookies will prevent you from logging in or placing bets. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

266bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit; encryption-at-rest for sensitive stored data including KYC documents; role-based access controls limiting staff access to data on a need-to-know basis; regular security audits and vulnerability assessments; and automated fraud detection systems that monitor transaction and login activity in real time.

In the event of a data breach that is likely to result in a risk to your rights, 266bet will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Notification will be sent to your registered mobile number and displayed on your account dashboard upon next login.

Players are encouraged to use a strong, unique password for their 266bet account and to enable any available two-factor authentication features. If you suspect unauthorised access to your account, contact 266bet support immediately at [email protected].

266bet does not knowingly collect personal data from any individual under the age of 21. The platform is strictly intended for adults aged 21 and above. If 266bet discovers that personal data has been collected from a person who is under 21, that data will be deleted immediately and the associated account will be closed. Any balance held in such an account will be returned to the payment method used for the original deposit after identity verification of the account holder.

Parents and guardians who believe that a person under 21 in their household has created a 266bet account should contact [email protected] immediately. 266bet will treat such reports as a priority and take swift action to investigate and close the account in question.

266bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Policy, we will notify registered players by SMS to their registered mobile number or via an on-screen notice displayed upon login. The "Last updated" date at the top of this page will be revised to reflect the date of the most recent changes.

Continued use of the 266bet platform after notification of a Policy update constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting 266bet support. We encourage you to review this Policy periodically to stay informed about how we protect your information.